Oxbow’s Essentials - Hamster & Gerbil Food is formulated with the guidance of top exotics veterinarians to meet your pet hamster or gerbil’s unique nutritional needs. We combine hand-selected Timothy Hay with wholesome barley and oats to provide vital nutrients that support daily function and performance in hamsters and gerbils.
PRODUCT HIGHLIGHTS:
Uniform kibble prevents selective feeding
Supports daily function and performance in hamsters and gerbils
Fortified with vitamins and minerals for optimum health
Formulated with the guidance of top veterinarians and nutritionists
GOOD FOR:
Gerbils / Hamsters
FEEDING DIRECTION & ADDITIONAL TIPS
Young (under six months) or Pregnant / Nursing Small Hamster or Gerbil/Large Hamster: Unlimited
Adult (over six months) Small Hamster: 1/8 cup
Adult (over six months) Gerbil/Large Hamster: 1/3 cup
* Please note that these are guidelines. If your hamster or gerbil is overweight or underweight, please contact your veterinarian or Oxbow for more specific feeding information.
Note: Hamsters are known to hoard and hide their food, particularly females or those housed with other hamsters. Be sure to check for stockpiles of food and adjust daily rations as required.
While hamsters and gerbils don’t require hay as a staple in their diet, be sure to offer them free choice hay to burrow and hide in.
Transitioning Foods: Week One, mix ¼ new food with ¾ current food. Week Two, mix ½ new food with ½ current food. Week Three, mix ¾ new food with ¼ current food. By Week Four, you can feed Oxbow Essentials Hamster and Gerbil Food exclusively to your pet.
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Refund Policy
At J & J PET CLUB, customer satisfaction is our priority. Our return policy is designed to ensure you have ample time to evaluate your purchase.
Return Window: You have a 14-day return window from the date of receiving your item to initiate a return.
Return Eligibility: To qualify for a return, ensure that the item remains in the original condition, unused, and with all tags intact. Original packaging and proof of purchase are required. Note: Assembled items are considered used and are non-returnable.
Initiating a Return: To begin the return process, please contact our customer service at sales@jjpetclub.com. Upon approval of your return request, you'll receive detailed instructions on how to proceed. Unauthorized returns (items returned without prior approval) will not be accepted.
Damages or Discrepancies: Inspect your order upon receipt. If there's any defect, damage, or if you received the wrong item, contact us immediately, so we can rectify the issue.
Pet Clothing: Items that come in contact with the skin or fur of pets, including but not limited to clothing, neck cones, collars, and harnesses, should be free of pet hair and any signs of wear or damage.
Shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping service for your return.
Restocking Fee: A restocking fee of 20% of the item's original purchase price may be applied to returned items that are not in their original condition.
Exchanges: For exchanges, return the original item, and once the return is accepted, place a new order for the desired item.
Refunds: Upon receiving and inspecting your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed as per the payment method used during purchase.
Exceptions:
Final Sale Items:All products sold at a discount are considered final sale and are not eligible for return, exchange, or refund.
Gift cards: are also deemed final sale and cannot be returned or exchanged for cash, except where required by law.
For any questions or concerns regarding our return policy, feel free to reach out to us at sales@jjpetclub.com. Your satisfaction is our priority, and we strive to make your shopping experience enjoyable and hassle-free.