Shipping policy

Shipping*

Same Day Local Delivery

 Same Day Local Delivery is only available in Toronto and surrounding area!!

Order online and place your order by 4:30 p.m., and you will get your order the same day (excluding holidays and extreme weather)

We have professional delivery team to take care of your orders, and you will be qualified for free delivery as long as you order over $59 in total after discounts and before taxes. 

Bulk orders may not qualify for free shipping. 

* NOTE: Bulk orders and oversize orders may not be able to be delivered at the same day.

* NOTE: there may be an extra charge if there is a delivery failure caused by wrong delivery infomation you put in our system when you make a purchase!


Carrier Shipment* 

Ontario

  • Free Shipping for orders of $59 or more (before tax and after discounts).

  • Otherwise, a $7.99 flat rate applies.

Quebec

  • Free Shipping for orders of $79 or more (before tax and after discounts).

  • Otherwise, a $7.99 flat rate applies.

Other Provinces in Canada

  • No free shipping policy.

  • Real-time carrier shipping rates will be calculated automatically based on the destination address.

Important Notes

  • We will choose different carriers to ship your order as needed.

  • There may be an extra charge for oversized products.

  • There may be an extra charge for cat litter orders.

  • For security reasons, we will request a signature for orders over $200 (before tax).

  • Frozen products cannot be shipped to addresses outside the Toronto area.

  • Please ensure your shipping information is accurate. If a delivery failure occurs due to incorrect information provided at checkout, extra charges may apply.

Shipment to USA

We no longer ship orders to the USA.

 


Pick up

Pet parents can simply choose the "PICK UP" option at checkout, and quickly and easily collect their purchases in-store. It takes around 2 hours to have your items ready to be picked up.