Coco Hideaway with Bird Ladder

At J & J PET CLUB, customer satisfaction is our priority. Our return policy is designed to ensure you have ample time to evaluate your purchase.

• Return Window: You have a 14-day return window from the date of receiving your item to initiate a return.

• Return Eligibility: To qualify for a return, ensure that the item remains in the original condition, unused, and with all tags intact. Original packaging and proof of purchase are required. Note: Assembled items are considered used and are non-returnable.

• Initiating a Return: To begin the return process, please contact our customer service at sales@jjpetclub.com. Upon approval of your return request, you'll receive detailed instructions on how to proceed. Unauthorized returns (items returned without prior approval) will not be accepted.

• Damages or Discrepancies: Inspect your order upon receipt. If there's any defect, damage, or if you received the wrong item, contact us immediately, so we can rectify the issue.

• Pet Clothing: Items that come in contact with the skin or fur of pets, including but not limited to clothing, neck cones, collars, and harnesses, should be free of pet hair and any signs of wear or damage.

• Shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping service for your return.

• Restocking Fee: A restocking fee of 20% of the item's original purchase price may be applied to returned items that are not in their original condition.

• Exchanges: For exchanges, return the original item, and once the return is accepted, place a new order for the desired item.

• Refunds: Upon receiving and inspecting your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed as per the payment method used during purchase.

Exceptions:

1. Final Sale Items: All products sold at a discount are considered final sale and are not eligible for return, exchange, or refund.
2. Gift cards: are also deemed final sale and cannot be returned or exchanged for cash, except where required by law.

For any questions or concerns regarding our return policy, feel free to reach out to us at sales@jjpetclub.com. Your satisfaction is our priority, and we strive to make your shopping experience enjoyable and hassle-free.